Service Incidents

2026

Incident

Start Time (UTC)

End Time (UTC)

Components

Responsible

Taken actions

Automatic SSL certificate renewal failure. Users were unable to access the application page. However, probes and external notifications remained functional.

2026-01-02 01:41

2026-01-02 02:39

boro.elecard.eu

Elecard

The certificate was forcibly renewed. The issue is being investigated.

2025

Incident

Start Time (UTC)

End Time (UTC)

Components

Responsible

Taken actions

Out-of-order hardware component in the data storage system.

2025-11-25 15:40

2025-11-25 15:43

boro.elecard.com

Provider

Hardware component replaced.

Notification system malfunction: trigger queue processing is too low.

2025-11-18 19:12

2025-11-21 15:59

boro.elecard.eu

Elecard

Software issue resolved; trigger queue was processed ’til the date mentioned above.

Node server hardware failure:

  • Service completely unavailable between 06:35 UTC and 07:30 UTC (troubleshooting and replacement of the out-of-order server by the provider).

  • Service unavailable via IPv6 till 09:58 UTC.

2025-10-07 06:35

2025-10-07 09:58

boro.elecard.eu

Provider
New hardware implemented, service back online.
IPv6 support re-established.

System failure, an overflow of the file system with DB:

  • most of the task statistics for the indicated period were lost;

  • the service was completely unavailable between 14:10 and 14:40 UTC.

2025-09-14 13:10

2025-09-14 15:10

boro.elecard.eu

Elecard
DB functionality has been restored.
All user tasks that were running at the moment the incident started have been restored.
The cause of the incident has been determined; a work plan for preventing such incidents has been drawn up.

Webhook/Slack/PagerDuty notifications not working.

2025-03-19 11:20

2025-03-20 08:52

boro.elecard.com

Elecard

A software issue has been resolved.

2024

Incident

Start Time (UTC)

End Time (UTC)

Components

Responsible

Taken actions

Scheduled maintenance

2024-12-05 03:30

2024-12-05 05:30
boro.elecard.eu
boro.elecard.com

Provider

Hardware failure

2024-10-19 00:40

2024-10-19 06:12

boro.elecard.com

Elecard

Hardware failure

2024-03-02 13:36

2024-03-02 16:40

boro.elecard.com

Elecard

2023

Incident

Start Time (UTC)

End Time (UTC)

Components

Responsible

Taken actions

Scheduled maintenance

2023-11-16 03:00

2023-11-16 05:00

boro.elecard.eu

Provider